Company Policies

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    Weather:

    • Weather in Alaska changes quickly so you need to come prepared.  It can be sunny one hour and then rain, snow, or be windy the next. 
    • Weather at the Matanuska Glacier is often very different from weather in surrounding towns (Anchorage, Palmer, Wasilla, Sutton, etc.).  The glacier creates its own local micro-climate.  This means that the weather may be beautiful here at the glacier while it is raining elsewhere (such as in Anchorage, Palmer, etc).

     Dressing for Cold Winter Weather or Glacier Walking:

    • Winter on the Matanuska Glacier can be cold.  You must arrive dressed correctly (see my "what to bring" list). 
    • Incorrectly dressed guests will become too cold to complete the tour requiring us to remove them from the glacier for their safety.  Guests lacking supportive footwear (hiking boots or hiking sneakers) will not be safe walking on the ice or small cobbles / gravels of the moraine. 
    • I will not allow you on the ice if you are not dressed correctly.  Most people (95%) arrive dressed correctly.  Please contact me with any questions.

     Children, Elders, Mobility Limitations, etc.:

    • All Ages Welcome: We are proud to offer tours to families that include young and older members. Thus far our youngest guest was 6 months old and our oldest guest was 87 years young!  Everyone had a great time.
    • Tell Me About Young Children and Mobility Limitations:  We ask that you always let us know in advance (before you book your tour) if you have anyone in your group with mobility limitations (e.g., anyone who walks more slowly such as elders or young children, etc.). 
    • Small Children in Carriers:  If your group includes small children who do not walk (or who tire quickly), please be sure to bring a child carrier (back packs or front carriers specifically designed for carrying children). You will not be allowed to carry children in your arms on the glacier for safety reasons.  We do not loan child carriers. 

    COVID19 Operating Guidelines:  

    • Only private tours offered for "households" traveling together
    • Bring a mask. Masks are required for all guests when in close proximity or closed areas. We do not sell masks. The folded bandana face-mask solution is acceptable so long as it covers your nose and mouth.  Masks are not required on the glacier walk when conditions promote open flowing fresh air and lot's of open space (which is most of the time). 
    • We sanitize gear loaned to you (e.g., helmets, walking poles, etc.)
    • We are not allowed to handle your cell phone to take photos.  Cell phone plastics have been demonstrated to carry viruses for 7+ days thus a "no phone contact" policy protects you and us. I can take photos for you on my phone and send them to you if desired. 
    • If you are sick, do not attend the tour. 
    • If you appear sick, we will not allow you or your traveling party to attend the tour. 

     

    Follow All Instructions:

    • Following Instructions:  All members of your party must follow instructions of the tour guide during your tour.  These instructions are intended to keep you and other members of your group safe. If guests are unwilling to follow instructions, the guide reserves the right to end the tour early and escort those people off the ice (without refund) in order to ensure the safety of all members on the glacier.
    • Children Following Instructions:  All children brought on tour must follow the instructions of the tour guide at all times. If the parents and tour guide are unable to set conditions for children to behave responsibly by following the guide’s instructions, the guide reserves the right to end the tour early and escort the group off the ice (without refund) in order to ensure the safety of all members on the glacier.

    Medical Conditions:

    • You are responsible to notify me (prior to booking your tour) of any medical conditions you have that could impact your tour experience.  These conditions will not prevent you from joining my tours, but knowing in advance helps us all be prepared.  Conditions guests commonly make me aware of include:
      • hip replacements or knee replacements that may prevent you from sitting down or bending at steeper angles
      • diabetes (knowing this helps me watch for signs of low blood sugar hypoglycemia which can result if someone exercises harder than usual or skipped a meal)
      • asthma (for which you carry an inhaler)
      • allergies (for which you carry an EPI pen)  
      • other conditions...  The above list is not exhaustive. I ask that you advise me of anything I should know.   

    Liability Waiver:

    • Every adult attending the tour must sign a liability waiver when they arrive. If a guest is under 18, the Parent or Legal Guardian must include the name and age of the minor(s) on their form and sign liability for the minor(s). 

    We Are Small Family Owned Business:

    • Dr. Sarah’s Alaska Tours is a small family-owned business that serves as the income base for her family. 
    • Cancellations made without sufficient advanced notice prevents us from allowing other interested people to join the tour and thus represents a loss of income to our family.

    Policies Subject to Update / Change:

    • Company policies are subject to updates / change at any time.